Refund policy

AURA Return & Refund Policy

Last updated: September 16, 2026

We want you to shop with confidence. This policy applies to orders placed directly through aurasync.store. If you order through a marketplace such as TikTok Shop, please use that platform's return process; its applicable rules and any rights under law take precedence where they differ from this policy.

30-day returns

You may request a return within 30 calendar days after delivery. To start, email wangzc.5@outlook.com with your order number, the item you wish to return, and the reason. We will review the request and send return instructions. Please do not mail items to the address on your original parcel or send a return before receiving instructions.

Return address: 4210 N Limberlost Pl, Tucson, AZ 85705, United States.

After we approve a return, please send the item within 14 calendar days using a trackable shipping method. Please retain the tracking receipt until your return is completed.

For a change-of-mind or sizing return, items must be unworn, unwashed, unaltered, and free of stains, odors, and other signs of use, with their original tags and accessories. Include proof of purchase. Please include the original packaging when reasonably possible. These condition requirements do not limit your rights for a defective, damaged, or incorrect item.

Return shipping and exchanges

For a change of mind, size, or color preference, you pay the return shipping cost. We do not charge a restocking fee. Any shipping upgrade or original shipping charge paid at checkout is not refundable for a change-of-mind return, except where required by law. If we offer you a prepaid label for such a return, we will tell you its cost before you agree to use it and may deduct that disclosed cost from the refund.

We do not offer direct exchanges. If you want another size or style, request a return and place a new order. Availability and pricing may change.

Damaged, defective, missing, or incorrect items

Please inspect your order on arrival and contact us promptly at wangzc.5@outlook.com if something is wrong. Include your order number and, if reasonably possible, photos of the item, packaging, and shipping label so we can resolve the issue quickly. If we sent the wrong item or the item is confirmed damaged or defective, we will provide an appropriate remedy under applicable law and cover reasonable return shipping when a return is required. Reporting promptly helps us investigate but does not remove rights you may have under law.

Items that may not be returned

Gift cards, personalized or altered items, and items clearly identified as Final Sale before purchase are not eligible for change-of-mind returns, except where law or the selling platform requires otherwise. A discount, markdown, or ordinary “Sale” badge alone does not make an item Final Sale. Nothing in this section excludes rights for an item that is defective, damaged, or not as described.

Refunds

Once your return arrives, we will inspect it and email you the outcome. We will issue an approved refund, including applicable tax, to your original payment method within 10 business days after receiving and inspecting the return, or sooner if required by law. Return transit time varies by your location and carrier; your bank or payment provider may also take additional time to post the refund. If more than 15 business days have passed since we approved your refund, email wangzc.5@outlook.com.

If an item is returned incomplete or with damage beyond what is necessary to inspect it, we may reduce or decline a change-of-mind refund only to the extent allowed by law and will explain the decision. We do not refuse a valid defective-item claim merely because the item has been used in a normal way.

Cancellations, delivery problems, and shipping delays

Contact us as soon as possible to request an order cancellation. We will try to cancel it before fulfillment, but once it has shipped, the return process above applies. If we cannot ship within the promised time, we will notify you and offer the choices required by applicable law, including cancellation and a prompt refund where required.

If tracking says delivered but you did not receive the parcel, please contact us promptly so we can investigate with the carrier. If a parcel is refused, unclaimed, or returned because of an incorrect address supplied at checkout, we will review it after it reaches us; actual carrier or return charges may be deducted where disclosed and permitted by law. This does not limit rights for an order that was not delivered as promised.

Contact and legal rights

For any return or refund question, email wangzc.5@outlook.com. This policy supplements, and does not replace, any non-waivable consumer rights that apply to your order.